Thirty years of standing together through storms, thirty years of advancing hand in hand. On the occasion of LSH Machinery’s 30th anniversary, the company has always stayed true to its original aspiration of "customer-centricity" and fulfilled its long-term commitment to customers with concrete actions. On October 30th, a customer appreciation event with distinct themes and substantial content was successfully held in Ordos. Allan Wang, General Manager of Perkins Business at LSH Machinery, led the after-sales and service team to attend the event.

Perkins, the manufacturer, also attached great importance to this event. Matt Bradshaw, Director of Product Support for Asia Pacific,Jerry Xue, General Manager of Parts Sales for Asia Pacific, Wang Hua, Field Service Engineering Manager for Asia Pacific, and Lian Haiping, After-sales Operations Manager of Perkins, headed the delegation to attend the event in person. They also went deep into the Mengxi mining area and visited customer sites, delivering a heartfelt and pragmatic service tour and providing customers with superior products paired with premium services.

One Heart, Never Pause

Going Deep into the Frontline to Listen to the True Voices

Love begins with drawing near. This event innovatively moved services forward to the production frontline. Chen Guilin, Senior Maintenance Manager of LSH Machinery, led a team to conduct one-on-one on-site visits to key mining areas in Mengxi. The team went deep into the operation sites, conducted in-depth exchanges with frontline operators and equipment managers, carefully checked the operating conditions of each Perkins engine, and provided hands-on guidance for customers to extract oil samples safely and scientifically before bringing the samples back to the laboratory for professional engine "health check" analysis.

For the doubts and challenges encountered by customers in daily operations, the team provided professional and efficient guidance and suggestions on-site. This down-to-earth visit not only collected true first-hand information, but also conveyed LSH Machinery’s firm stance of standing side by side with customers, working together towards the same goal with one heart.

Intelligent Sharing Empowers Customer Growth

Care is deeply rooted in value symbiosis. After the on-site visits, the after-sales team of LSH Machinery Perkins specially invited the person-in-charge of customers from various mining areas to gather at Crowne Plaza Ordos, and held an on-site communication meeting that was both warm and insightful.

Chen Guilin, Senior Maintenance Manager of LSH Machinery, delivered a special training session focusing on three key topics: Preventive Overhaul Strategies, Core Essentials of Equipment Operation and Maintenance, and The Importance of Engine Oil Analysis.

He systematically elaborated on how to achieve the crucial transformation from reactive maintenance to proactive prevention through scientific maintenance methods — especially with the help of the SOS Equipment Health Early Warning System. This approach helps customers accurately control operational costs, improve equipment uptime, and maximize the full-life-cycle value of their equipment. This knowledge-sharing feast is a vivid practice of LSH Machinery walking alongside customers for long-term success, and empowering sustainable development with professional expertise.

Wang Qingzhen, Parts Sales Manager, interpreted the parts support policies item by item and answered questions on the spot.

To comprehensively upgrade the customer support system and deepen cooperative relations, the after-sales team of LSH Machinery Perkins conducted full research into customer needs in the early stage. After special discussions and rigorous evaluations, the team launched a parts support program centered on value-added services, including preferential offers for 2000-series overhaul kits and the Parts Instant Availability Warehouse initiative.

With highly competitive preferential product packages, the program rewards long-term loyal customers, efficiently meets their spare parts demands, and achieves a dual improvement in customer satisfaction and brand loyalty.

expressed their gratitude to the after-sales team of LSH Machinery Perkins for their strong support in service and spare parts.

This profound recognition further motivates the team to continuously fulfill the commitment of "customer-centricity" and steadily advance the guiding principle of "driving sales through services".

Thirty Glorious Years, A New Starting Point

One Heart, One Path, A New Chapter Unfolds

This customer appreciation event in Inner Mongolia is a vivid epitome of LSH Machinery’s 30-year service spirit. From meticulous planning by senior management to efficient execution by the after-sales team, every task was carried out in a solid and down-to-earth manner. From immediate responses to on-site issues to the sharing of forward-looking management knowledge, all these fully demonstrate the team’s core values of synergy and collaboration, being of one heart with customers, and walking side by side with partners.

Thirty years is a milestone, and even more so, a starting point for a new journey. Going forward, the LSH Machinery Perkins team will carry forward the trust and expectations of customers, embed the philosophy of "One Heart, One Path" into every service interaction and every communication session. With more innovative models, more sophisticated technologies and more sincere attitudes, we will join hands with all customers and partners to co-write a new chapter of mutual benefit and win-win cooperation.